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Play Responsibly

A. Our commitment

1.1 Fort McMurray Casino is for adults who enjoy Jackpots, Popular slots and Live Casino tables as entertainment. We offer clear tools to control the time and money you spend, and we step in when play seems to be causing harm.

1.2 Our team is trained to recognize warning signs, including rising deposits, chasing losses or unusually long sessions. When we see these signs, we will email you and may pause Promotions on your account.

1.3 We do not send Promotions, VIP invitations or Fort McMurray Rewards messages to any account with an active break or exclusion.

B. Protecting minors

2.1 Account holders must be at least 19 years old.

2.2 Before we can accept your first deposit, we are required to verify both your identity and your location. Our 19+ Policy explains these checks in full.

C. Tools you control

3.1 Every tool below sits in the Responsible Play area of your account settings. If you have trouble reaching it, email us and we will apply it for you.

  • Deposit limits: cap the amount you are able to deposit per day, per week or per month.
  • Wager limits: limit how much you stake within a time period of your choice.
  • Stake limits: cap the size of any single bet, on slots or at the tables.
  • Reality checks: while you play, an on-screen reminder displays your session time and your net win or loss. You can then continue playing, view your history or log out.
  • Time alerts: set how long you want to play and get an on-screen alert when that time is up.
  • Cooling-off: pick a pause of one day up to six weeks. While it runs, your account stays completely locked, so logging in, depositing and playing are all blocked. You regain access only once the full period you chose has ended.
  • Self-exclusion: use this if cooling-off does not give you enough time. Your account stays locked for the full period you choose and cannot be reopened before it ends.
  • Account closure: permanently close your account. We send any withdrawable balance to your verified withdrawal method.

3.2 Identity and location checks take place before each deposit, so play is limited to confirmed adults in areas where we accept players.

D. Self-assessment

4.1 Our self-assessment quiz uses brief questions to check how you have been playing lately, how much you spend and how gambling affects the rest of your life.

4.2 Your answers stay private. At the end, you see a result with plain guidance and direct links to the tools in section C.

4.3 Take the quiz whenever you like. If the result surprises you, we suggest setting a limit straight away.

E. How limit changes take effect

5.1 A lower limit applies instantly once you save it.

5.2 Requests to raise or remove a limit take effect only after 24 hours. During that time, your existing limit remains active and you can cancel the request.

5.3 Cooling-off and self-exclusion cannot be shortened once they start.

F. Free, confidential support

6.1 These organisations offer help to players and their families at no cost:

  • 211 Alberta
  • GameSense
  • Gambling Therapy
  • ConnexOntario

6.2 It can also help to speak with someone you trust. Reaching out does not require you to close your account first.

G. Contact

7.1 For any question about these tools, or to have a limit set for you, write to [email protected]. Support is by email only, and every message is handled privately.